Hi All,
I have requirement to develop deadline escalation for Agents which is maintained in Agent table. in agent table with Level there is extra field Flag which will define Escalator Agent. Agent Determination logic and workflow design is implemented and it is working fine.
i have doubt on workflow design where i have created a condition step if it is true then process control step to obsolete work item and redirect to workflow form step. if condition false then no workflow step kept to keep work item as it is.
is it correct for false condition to do nothing or shall i put any other workflow step to keep it normal..
Please advice........
Thanks,
Idris Ahmed.